ABSA: Clerk Customer Service – Manguzi
Location: Manguzi
Closing Date: 1 August 2013
Job purpose:
- To resolve enquiries from walk-in customers in a Retail Banking branch, issue account items and provide superior customer service to all customers
Minimum Requirements:
- Grade 12 with commercial subjects or equivalent NQF level 4 qualification or higher
- One (1) year customer facing experience
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
- No criminal record
Key Responsibilities:
- Determine customer needs through interaction with client
- Attempt to resolve customer enquiries at the first point of contact
- Update demographics such as address changes, name changes
- Update standing order instructions based on information supplied by customers
- Utilise the pin pad system at the counter to assist customers in pin related queries
- Adhere to banks policies and procedures when processing client requests
- Coordinate calling file according to the laid down policy and procedure
- Coordinate card stock according to laid down procedures and manage the cheque book library
- Educate customers on the Banks procedures, security requirements
- Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action
- Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements
- Verify the customers identity according to procedures prior to proceeding with inquiry or transaction
- Identify potential fraudulent transactions and report to management
- Adhere to legislation and regulatory requirements as applicable of CASA, FICA, National Credit Act (NCA)
- Identity documentation, refer issue to supervisor or line manager to take decision on whether to proceed with the customers request
- Reconcile physical stock including but not limit to ATM Card, cheque books, credit card in line with the Bank’s operating procedures
How To Apply:
