Wednesday, January 22, 2014

ABSA: Clerk Customer Service – Manguzi

ABSA: Clerk Customer Service – Manguzi
Location:  Manguzi
Closing Date: 1 August 2013
Job purpose:
  • To resolve enquiries from walk-in customers in a Retail Banking branch, issue account items and provide superior customer service to all customers
Minimum Requirements:
  • Grade 12 with commercial subjects or equivalent NQF level 4 qualification or higher
  • One (1) year customer facing experience
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record
Key Responsibilities:
  • Determine customer needs through interaction with client
  • Attempt to resolve customer enquiries at the first point of contact
  • Update demographics such as address changes, name changes
  • Update standing order instructions based on information supplied by customers
  • Utilise the pin pad system at the counter to assist customers in pin related queries
  • Adhere to banks  policies and procedures when processing client requests
  • Coordinate calling file according to the laid down policy and procedure
  • Coordinate card stock according to laid down procedures and manage the cheque book library
  • Educate customers on the Banks procedures, security requirements
  • Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action
  • Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements
  • Verify the customers identity according to procedures prior to proceeding with inquiry or transaction
  • Identify potential fraudulent transactions and report to management
  • Adhere to legislation and regulatory requirements as applicable of CASA, FICA, National Credit Act (NCA)
  • Identity documentation, refer issue to supervisor or line manager to take decision on whether to proceed with the customers request
  • Reconcile physical stock including but not limit to  ATM Card, cheque books, credit card in line with the Bank’s operating procedures
How To Apply:

> Click HERE to Apply: ABSA: Clerk Customer Service – Manguzi

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